1/8/2024 0 Comments Amazon having issues![]() When your AHR is red (“Unhealthy,” based on a score of 99 or lower), your account is either eligible for deactivation or already deactivated.” If your AHR is yellow (“At Risk,” based on a score of 100-199), your account is at risk of deactivation. ![]() “If your AHR is green (“Healthy,” based on a score of 200-1,000), that means your account is not at risk of deactivation based on the policies comprising the score. All new sellers start with a score of 200, and over time, sellers will see a score that accurately reflects their account health based on policy adherence and selling activities over the last 180 days. “To ensure your account health is evaluated in the context of the size of your business, points are also granted when a minimum number of orders are filled. You gain points when you successfully address those violations. Upon detection of any new policy violations associated with your selling account, you lose points. “The AHR is a color-coded score that ranges from 0 to 1,000 and provides near real-time status of your account’s health, letting you know if your selling account in a particular store is at risk of deactivation. The new version of the Account Health Rating (AHR) metric does not change Amazon’s existing policies, but rather, it aggregates violations of certain Amazon policies into a single score that shows sellers their overall account health status: “Healthy,” “At-Risk,” or “Unhealthy.”Īmazon had launched the Account Health Rating feature in 2020 that included “At Risk” and “Critical” designations.Ī spokesperson pointed EcommerceBytes to a blog post written by Amazon executive Dharmesh Mehta on Thursday where he said in part, “Account Health Rating enables sellers to better understand exactly where their account health stands, better prioritize potential issues, and ensure that their account status remains healthy so sellers can focus their energy on selling products and growing their businesses.Ī help page provides some background information: ![]() Amazon is helping sellers diagnose their account health with a new “holistic” metric so they can see if their account is in danger of suspension for accumulated policy violations.
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